When you're at the start of your IT career, exposure to new technology, access to experienced engineers that can mentor and teach you, and opportunities to be promoted are on the top of your mind.
You'll be working with hedge funds, and they tend to invest in their kit... so you can forget everything you know about XP. You won't need it here. We're an IT service provider, and given IT is what we do, we have 30 engineers on our team, so there is no shortage of people for you to learn from. We also have an internal trainer that you can request content from, as well as a lab environment for you to practise with.
In this role you will be responsible for all desktop fixes, supporting users remotely and over the phone. You’ll be troubleshooting Windows 7 & 10, managing active directory and group policy, and liaising with third party support teams and vendors. You’ll gain exposure to Exchange 07 – 13 and Windows Servers 08 – 16 as well as switches, firewalls and other networking equipment. Your success will be measured with KPIs centred around ticket closures, call answer times and accurate logging in our ticket system. We don't limit your access to systems, so you'll never again have to pass over a ticket you know you are capable of handling.
To qualify you will need exposure to a helpdesk support position, with good knowledge around Microsoft Windows OS, Active Directory, and general remote user support. You'll need to be comfortable on the phones, as that is a big part of the role.
The office you’ll be based at in our WeWork Landings private office along River Liffey. The private office is available for when you need to focus but you also have access to communal working spaces for when you want to be in a busier atmosphere. There are social areas to eat and take breaks in including table tennis, books, and board games. The community in the building is warm and friendly, and there are weekly events and happy hours run by visitors and other businesses in the building.
The benefits you will be provided include a €2000 training budget to go towards the professional development of your choice, a mobile phone, a laptop, 29 days annual leave including bank holidays.
The salary is up to €30,000.
Please click here to apply. Everyone will receive a response. If you have questions, call Yasmine on +353 01485 4106.